5lions – Responsible Gaming
Gambling should be fun, not a source of stress in your life. 5lions provides tools and resources here to help you stay in control.
Gambling and Responsible Play
At 5lions, we consider the safety and enjoyment of every player a top priority. Gambling is an activity people take part in to relax, have fun, and enjoy the chance of winning a reward. That said, we believe any form of entertainment is better with limits.
Responsible gambling means understanding how to play while looking after your finances, your time, and your mental wellbeing. Deciding in advance how much you can afford to lose, and never chasing losses by depositing more — these are the ideas that keep gambling enjoyable.
When can gambling become a problem?
If you are spending beyond what you can afford, or gambling is affecting your family relationships or your job, that is a sign something may be wrong. Chasing losses is a pattern that deserves particular attention. If any of these feelings come up, use the tools available at 5lions right away or get in touch with our support team.
Telling yourself you are playing to win back money you have lost only makes things worse. In gambling, outcomes depend on factors that cannot be measured or predicted, so chasing losses does nothing but deepen the problem and lead you further in the wrong direction.
Warning Signs of Problem Gambling
If one or more of the signs below apply to you, it is time to take action.
- You feel like you are spending more money on gambling than you can afford.
- You feel like you want to stop gambling but cannot bring yourself to do so.
- Playing with the idea of gambling more to recover lost money.
- Hiding or lying to family and friends about gambling.
- Neglecting other areas of life — work, school, relationships — because of gambling.
- Finding yourself in debt because of gambling, or gambling with borrowed money.
- Feeling low, anxious, or irritable when not gambling.
Self-Management Tools
At 5lions, every player can use the following tools right away to manage their own gambling.
Deposit Limit
Set a maximum deposit amount per day, week, or month — one of the best ways to protect your finances in advance.
Time-Out
A tool to take a temporary break from gambling, from 3 days up to 6 weeks — useful for keeping the urge to play in check for a while.
Self-Exclusion
If you want to stop gambling for an extended or permanent period, you can block your account using this option. You cannot undo it yourself — the support team handles it.
Session Reminder
A tool that alerts you to how long you have been playing — effective at preventing time slipping away unnoticed while gambling.
Loss Limit
Set a cap on how much you should lose within a given period — once the limit is reached, gambling stops automatically.
24/7 Support Team
For any gambling-related issue — financial concerns or account blocking — contact us instantly via live chat in your language.
How to Use the Tools
Log in to 5lions
Log in to your account and open the account management menu — all tools are found there.
Choose a Tool
Deposit Limit, Time-Out, Self-Exclusion, or Loss Limit — decide which tool suits your needs.
Set the Value and Period
Set the limit period (day / week / month) and amount (depending on the tool), thinking of it as the amount you can continue playing with.
Confirm and Activate the Tool
Once the settings are saved, the tool takes effect immediately. To reduce a limit such as a Deposit Limit, a 48-hour advance request is required — this is to prevent impulsive changes.
Contact Us if You Need Help
If you need help using the tools or want to request Self-Exclusion, reach out via 24/7 live chat — there is no wrong time to contact us.
Why Responsible Gambling Matters
We understand well that problem gambling affects not just the individual player, but also their family, friends, and those around them. That is why 5lions is committed to creating a safe and enjoyable environment for every player.
We monitor each player's gambling patterns and use proactive measures when we spot signs of harmful behaviour. When a player decides to stop on their own, we respect that fully and do not send messages trying to lure them back — we never send promotions to anyone who has self-excluded.
Gambling Limits — How to Take Note
You can also check the time remaining on a limit in the account menu. The core idea behind limits is this — by deciding in advance how much you can play and staying within that limit, you keep gambling as a form of entertainment.
Set limits based on your own finances — only deposit money you can afford to lose. Do not treat winnings from gambling as your sole source of income.
Connect with our support team
24/7 Live Chat — Myanmar Language
For anything gambling-related — payment issues, self-exclusion requests, deposit limit changes — connect with us directly via live chat. Available in Myanmar language.
Email Support
If you want to describe your issue in detail, send us an email at [email protected]. Our support team will follow up with you.
If you are experiencing problems related to gambling, please speak with a nearby health professional or someone close to you. We believe our service is not a last resort, but a partner to work alongside you in resolving issues.
Responsible Gambling Quick Answers
Want to play safely?
Set your limits and play the games you enjoy — you can have fun and stay responsible at the same time.
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